Trouble

Cause

Red indicator light up and keep shining, but does not turn to green light.

1.The probe and the chip contactor do not contact well, or the chip contactor is contaminated.

1.Re-position the probe and chip contactor to insure well connection.

2.clear the chip contactor by soft cloth.

2. If the cartridge is not Epson OEM cartridge, the chip contactor could not connected with the probe well.

Replace the cartridge with a Epson OEM ink cartridge.

After reset the chip and ink refill, there are broken lines in printing.

ink is poor in quality

We recommend use ink that could match Epson OEM products in color and related features.

There are bubbles while refilling inks

you should refill inks slowly, or before you use the ink cartridges, keep the cartridges with the nozzle downward for 24 hours